There are three ways to reach us, in order of speed:
1. The support widget. The button in the corner of every page opens a conversation — ask a question in plain language and you'll get an answer or a ticket, without leaving what you were doing.
2. Support tickets. Go to Support to open a ticket or check the status of existing ones. Include the vendor or certificate you're asking about and we can usually resolve it in one round trip.
3. Email. Write to hello@getverifolio.com and it lands with the same team.
When reporting an extraction problem, mention the vendor name and roughly when the certificate email was sent — that's enough for us to trace it through the pipeline.
Still stuck? Use the support button in the corner or open a ticket and we’ll get back to you.